- How do I place an order?
You can directly select the product, size, and quantity on the website. After confirming, complete the checkout process to successfully place your order.
- How long does it take for my order to ship?
Orders are typically processed and shipped within 1–3 business days after payment confirmation.
- How long does delivery take?
Estimated delivery time for orders within the United States is 5–7 business days. The exact time may vary depending on the region and logistics.
- Can I cancel or modify my order?
If your order has not yet shipped, you can contact us as soon as possible to request a modification or cancellation. Once the order enters the shipping process, it may not be possible to make changes.
- How do I apply for a return?
For returns, please contact us within 30 days of receiving the goods to submit a request. After confirmation, we will provide return instructions and address.
- How long does it take for a refund to arrive?
After the returned goods are inspected and confirmed, the refund will typically be returned to the original payment method within 5–10 business days. The exact arrival time depends on your payment method.
- Can I return an item if it’s unsuitable?
Items that are not obviously used and are in good condition can be returned, provided they meet the return policy conditions.
- What should I do if there’s a problem with the received item?
If you receive an item with an issue, please contact us as soon as possible after receiving it, and we will assist you in resolving the problem.
- How do I contact customer support?
If you have any questions or need assistance, please feel free to contact us through the following methods. We usually respond to your inquiry within 1–2 business days.
- Contact Us
Email: alexandria@maretik.com
Tel: (339) 565-7695