- Return Period
You may submit a return request within 30 days of receiving the goods. Return requests submitted after this period may not be processed.
- Return Conditions
Returned goods must meet the following conditions:
The goods are in their original condition, without visibly used or damaged.
The packaging and accompanying items are complete.
The goods do not affect resale.
- Return Process
Before returning the goods, please contact us via email or phone, providing your order information and the reason for the return. After confirmation, we will provide you with further return instructions. Goods returned without confirmation may not be processed.
- Refund Processing Time
After receiving and inspecting the returned goods, refunds will be processed within 5–10 business days. Actual arrival time may vary depending on the payment method.
- Return Shipping Costs
For returns not due to product quality issues, return shipping costs are usually borne by the customer. For returns due to product issues, related costs will be handled according to the specific circumstances.
- Situations Where Returns Are Not Supported
Returns or refunds may not be supported in the following situations:
- Return application period expired
- Item does not meet return conditions
- Abnormalities caused by failure to follow the return process
- Return Address
Please send the returned item to the following address (only valid after return confirmation):
1100 S ANDREWS AVE
GOLDSBORO, NC 27530
- Contact Us
If you have any questions about the return policy, please contact us through the following methods:
Email: alexandria@maretik.com
Tel: (339) 565-7695